Member Benefits
ZipDrug provides a personalized pharmacy experience that connects members to high-quality pharmacies that offer concierge services:
Hand-Delivery
Scheduling hand-delivery right to the member's doorstep at no additional cost
Multi-Dose Packaging
Optional pre-sorted, multi-dose packaging that keeps the member on track with their medication schedule
Coordinated Refills
Coordinating refill dates to ensure all prescriptions
are delivered directly at one convenient time
Medication Review
Review of member medication history by a licensed pharmacist to check for accuracy and clinical concerns
Member
Experience
Step 1
Step 1
Members are identified as eligible for the ZipDrug program, based on medication history, and matched to a partner pharmacy
Members are identified as eligible for the ZipDrug program, based on medication history, and matched to a partner pharmacy
Step 2
Step 2
Members are outreached via the ZipDrug call center, direct mail or other communications to learn about the benefits of the program
Members are outreached via the ZipDrug call center, direct mail or other communications to learn about the benefits of the program
Step 3
Step 3
Members can choose to enroll through either the call center or digital sign up
Members can choose to enroll through either the call center or digital sign up
Step 4
Step 4
Their new ZipDrug partner pharmacy will confirm prescriptions over the phone with the member and begin transferring prescriptions
Their new ZipDrug partner pharmacy will confirm prescriptions over the phone with the member and begin transferring prescriptions
Step 5
Step 5
The pharmacy will reach out to the member to schedule medication hand-delivery at a convenient time
The pharmacy will reach out to the member to schedule medication hand-delivery at a convenient time
Success Stories
They’re very thorough and check with me to make sure and see if there’s anything I need at this time and if I say yes they get it out to me and if I need a rush they take care of it, they’re really good at what they’re doing and I appreciate the services.
Martha S.
Frequently Asked Questions
How is the ZipDrug program different than Home Delivery Pharmacy services?
ZipDrug is a concierge service that connects members to a participating partner pharmacy that offers personalized services to include scheduled hand delivery of medications at no additional cost. Prescriptions are dispensed from the local pharmacy. Home Delivery Pharmacy is a benefit dispensing up to 90-day supplies of medication, which is delivered through the mail with free standard shipping.
Who on my health plan is eligible for the ZipDrug service?
To be eligible for the ZipDrug program, a member must be taking a long-term non-specialty prescription (also known as a maintenance medication). They must also be 18 years of age or older and live within ZipDrug’s service area.
What are your business hours? Do you observe national holidays?
Call Center Business hours: Monday - Friday at 9 am - 5:30 pm EST; we observe national holidays.
What languages do you serve?
Languages we service: English and Spanish