Member Benefits

ZipDrug provides a personalized pharmacy experience that connects members to high-quality pharmacies that offer concierge services:

Hand-Delivery

Scheduling hand-delivery right to the member's doorstep at no additional cost

Multi-Dose Packaging

Optional pre-sorted, multi-dose packaging that keeps the member on track with their medication schedule

Coordinated Refills

Coordinating refill dates to ensure all prescriptions

are delivered directly at one convenient time

Medication Review

Review of member medication history by a licensed pharmacist to check for accuracy and clinical concerns

Member
Experience

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Step 1

Step 1

Members are identified as eligible for the ZipDrug program, based on medication history, and matched to a partner pharmacy

Members are identified as eligible for the ZipDrug program, based on medication history, and matched to a partner pharmacy

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Step 2

Step 2

Members are outreached via the ZipDrug call center, direct mail or other communications to learn about the benefits of the program

Members are outreached via the ZipDrug call center, direct mail or other communications to learn about the benefits of the program

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Step 3

Step 3

Members can choose to enroll through either the call center or digital sign up

Members can choose to enroll through either the call center or digital sign up

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Step 4

Step 4

Their new ZipDrug partner pharmacy will confirm prescriptions over the phone with the member and begin transferring prescriptions

Their new ZipDrug partner pharmacy will confirm prescriptions over the phone with the member and begin transferring prescriptions

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Step 5

Step 5

The pharmacy will reach out to the member to schedule medication hand-delivery at a convenient time

The pharmacy will reach out to the member to schedule medication hand-delivery at a convenient time

Success Stories

They’re very thorough and check with me to make sure and see if there’s anything I need at this time and if I say yes they get it out to me and if I need a rush they take care of it, they’re really good at what they’re doing and I appreciate the services.

Martha S.

Frequently Asked Questions

How is the ZipDrug program different than Home Delivery Pharmacy services?


ZipDrug is a concierge service that connects members to a participating partner pharmacy that offers personalized services to include scheduled hand delivery of medications at no additional cost. Prescriptions are dispensed from the local pharmacy. Home Delivery Pharmacy is a benefit dispensing up to 90-day supplies of medication, which is delivered through the mail with free standard shipping.




Who on my health plan is eligible for the ZipDrug service?


To be eligible for the ZipDrug program, a member must be taking a long-term non-specialty prescription (also known as a maintenance medication). They must also be 18 years of age or older and live within ZipDrug’s service area.




What are your business hours? Do you observe national holidays?


Call Center Business hours: Monday - Friday at 9 am - 5:30 pm EST; we observe national holidays.




What languages do you serve?


Languages we service: English and Spanish